Shipping policy
Where are items located?
All packages are shipped from our factory.
When will the package be shipped?
Packages are shipped within 2-3 business days of your order.
An email with package tracking information will be sent to your email after the shipment is shipped. If you can’t find the email, please check your junk folder, otherwise it may be rejected by your email system, please contact us.
Our orders are usually delivered within 2-3 weeks (some countries may be longer, if you are unsure, please contact us to check). If the package does not arrive on time, you can contact us.
Shipping Method: Usually we ship your package to the customs of the country where the order is located by UPS/EMS/China Post Airlines or by ship, and then deliver it to your home after customs clearance.
Shipping: We offer free shipping, all items are shipped free of charge.
What is standard shipping
Standard shipping is free home delivery, for standard shipping we use ocean shipping + local UPS delivery. Orders using standard shipping typically arrive within 2-3 weeks. You do not need to pay any additional fees for standard shipping, all orders can be shipped using standard shipping to our supported shipping destinations, (excluding second delivery failed shipping and return fees).
We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items.
What is fast shipping
Fast Shipping Usually we use China Post Airline, EMS, UPS, FedEx or DHL to ship the items, the express usually arrives within 1-2 weeks, and the fastest can receive your items within 7-10 working days.
Note that you pay for express shipping excluding customs duties. Payment of duties and customs charges is your responsibility and we are not responsible for these charges.
Expedited shipping rates vary based on the shipping option you choose, as well as the weight, dimensions, destination and other factors of your order. You can check the exact shipping cost at checkout.
If the package does not arrive on time, please contact us.
Will I Be Charged With Customs And Taxes?
All prices displayed on our website are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
Free shipping for any order.
All our packages are shipped free of charge, if you need faster delivery please contact our customer service team in advance.
In light of the current pandemic, please note:
We are doing our best to deliver orders within our usual lead times, but please be aware that some may take longer due to the reduced capacity of our warehouses and carriers. We sincerely apologies for any inconvenience this may cause. Please do not hesitate to email a member of our Customer Services team should you have any questions.
How can I track my order?
You can contact us by email or contact us page, and we will reply the detailed track of your package by email.
What are the shipping options?
Shipping time with Royal Mail Or UPS. Orders are typically received in 10-23 days from date of order. (Door to door You do not need to pay import duties).
UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days).
RUSSIA (China-Russia Special Line Express 10-30 days).
Most orders are received in 2-3 weeks from order to delivery.
In light of the current pandemic, please note:
We are doing our best to deliver orders within our usual lead times, but please be aware that some may take longer due to the reduced capacity of our warehouses and carriers. We sincerely apologise for any inconvenience this may cause. Please do not hesitate to email a member of our Customer Services team should you have any questions.
Do you offer express options?
Yes! The express option will incur additional charges, please email us your order and destination and we will calculate the postage.
Average handling time?
Estimated handling time: 3-4 days.
Items made on demand require an additional 3-4 business days
Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order receiving country.
We do not ship to PO Boxes/APO/FPO addresses. Due to the nature of our business, items may arrive in multiple packages.
Some products are made-to-order, please reference individual product pages for production/shipping lead times on made to order items.
International shipping
At present, we deliver to the following countries: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia,
Changes to estimated delivery date.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:
a) let you know;
b) cancel your order; and
c) give you a refund.
if you need faster shipping service, please contact our customer service team in advance.
If you belong to the United States and Canada, we will deliver to your door via UPS and you don’t need to pay any import duties. (Our freight forwarder will pay your import duties)
This service is available only on select: Standard shipping channels
Special note: EU, UK, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, Hungary, please choose standard shipping channels, otherwise customs may impose expensive import duties.
We do not ship to the following countries / regions:
Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.
If your country is not listed please email us [email protected] and ask for shipping rate to your specific country.
All African Countries
All South American Countries.
If you are in the above countries, you still want to buy lamps.
Please contact our customer service: [email protected] we will calculate the transportation cost for you separately.
Email Us :-support@lumonligh.com
Phone:- +60340420676
